Information We Collect from You
When you register and use the 3690 platform, we collect several categories of information necessary to provide our services safely and effectively.
This includes your full name, email address, mobile number, date of birth, and encrypted password. This information is required during registration and is used to verify your identity and protect your account from unauthorised access.
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect payment-related information such as bank account numbers, account holder names, and transaction records. We do not store credit or debit card details directly — such data is processed through secure third-party payment providers.
We automatically collect technical information including your IP address, device type, operating system, browser type, screen resolution, and session duration. This data is used to detect suspicious activity, optimise how the platform displays on your device, and resolve technical issues.
Records of your activity on 3690 — including games played, bets placed, session duration, and pages visited — are collected for internal analytics and service improvement. This data is not shared in any form that personally identifies you.
How Your Information Is Used
3690 uses the information collected for the following purposes, all of which are directly related to delivering a safe, high-quality service to Malaysian users.
- Account management: Creating, verifying, and maintaining your user account on the 3690 platform, including processing password recovery requests and identity verification.
- Transaction processing: Processing deposits and withdrawals in RM, verifying payments, and maintaining transaction records for accounting and dispute resolution purposes.
- Platform security: Detecting and preventing fraudulent activity, account abuse, collusion, and other security threats that could affect other users or the integrity of the platform.
- Service improvement: Analysing usage patterns to improve the interface, technical performance, and content offered on our platform.
- Service communications: Sending important account-related notifications, policy updates, security alerts, and transaction information. We do not send marketing communications without user consent.
- Regulatory compliance: Comply with applicable legal and regulatory requirements, including anti-money laundering and data protection obligations.
Cookies & Tracking Technologies
3690 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
There are three main types of cookies we use:
- Session cookies: Required to maintain your login session while you are actively using the platform. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as interface language and display settings to make subsequent visits more convenient.
- Analytics cookies: Used to understand how users interact with the platform for internal improvement purposes. This data is aggregated and does not identify you personally.
You can manage cookies through your browser settings. Most modern browsers allow you to view, delete, or block cookies from specific websites. However, please note that blocking essential cookies (session cookies) may affect your ability to log in and use the 3690 platform. We recommend keeping session cookies active for the best user experience.
Data Storage, Security & Information Sharing
Data Security & Encryption
All data transmitted between your device and 3690's servers is protected by SSL/TLS encryption protocols. This means sensitive information such as login credentials and payment details cannot be intercepted or read by third parties while in transit.
Data stored on our servers is encrypted and protected by strict access controls. Only specifically authorised staff may access user data, and every access is logged for internal audit purposes.
Sharing with Third Parties
3690 does not sell, rent, or trade users' personal information to any third party for marketing purposes. However, we may share necessary data with:
- Payment service providers (DuitNow, FPX) to process financial transactions in RM.
- Third-party technical service providers who support platform operations, subject to strict confidentiality agreements.
- Competent authorities where required by law or a valid court order.
Data Retention Period
Active account information is retained for as long as your account remains active on the 3690 platform. After an account is closed, personal data will be kept for the period required by applicable laws or regulations — typically no longer than seven years for financial records. After that period, data will be securely deleted or anonymised.
Your Rights as a 3690 User
As a 3690 platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].
You have the right to request a copy of the personal information we hold about you. Your request will be processed within fourteen working days after your identity has been verified.
If the personal information we hold about you is inaccurate or out of date, you may request a correction. Some details can be updated directly through your account settings on the 3690 platform.
You may request deletion of your personal data by closing your account and submitting a formal request. Please note that deletion may not be complete if the data in question is required to fulfil legal obligations.
Policy Changes & How to Contact Us
Changes to This Privacy Policy
3690 reserves the right to amend or update this Privacy Policy at any time. Changes take effect upon publication on this page. We encourage you to review this page periodically, especially after any update notifications we send to your registered email.
Continued use of the 3690 platform after changes are published will be considered acceptance of the updated privacy terms. If you disagree with any changes made, please stop using the platform and contact us to close your account.
Contact Support Team
For any questions, concerns, or requests regarding this Privacy Policy or how 3690 handles your personal data, please reach out to us through the following channels:
- Email: [email protected]
- Response time: Within 24 hours on business days
Please clearly state the type of request you are making (data access, correction, or deletion) and provide sufficient information for us to verify your identity before processing. For general enquiries, you may also refer to the FAQ us.
Confident Your Data Is Protected?
3690 is built with security at its core — from data encryption to strict access controls. Create an account today and enjoy a safe, responsible online entertainment experience for Malaysian users.